Version: May 5, 2025 — Previous Money-back policy
At Jenora AI, we want you to feel confident using our service. This Refund Policy explains how refunds are handled for subscriptions and purchases made through our platform. By subscribing to Jenora AI, you agree to the terms outlined below.
Jenora AI may offer a free trial period for new users. During this time, you can explore the service without being charged. If you do not wish to continue, you must cancel your subscription before the trial period ends to avoid being billed. Once the trial ends and payment is processed, the subscription becomes active and subject to the terms below.
All subscriptions are billed in advance on a recurring basis, depending on the plan you select. Payments are processed through your app store or payment provider, and you are responsible for managing your subscription and billing settings through that platform.
As a general rule, all payments are non-refundable once processed. However, we may consider refund requests under certain circumstances, such as accidental purchases or technical issues that prevent access to the service. Refund requests must be submitted within a reasonable time after the charge.
For subscriptions purchased through the Apple App Store or Google Play Store, refunds are handled directly by those platforms in accordance with their respective policies. We do not have control over their refund decisions and recommend contacting them directly for assistance.
You may cancel your subscription at any time through your app store or payment provider. Cancellation will prevent future billing but does not automatically result in a refund for the current billing period. You will continue to have access to premium features until the end of your active subscription period.
Refunds will not be issued for partial use of the service, change of mind, or failure to cancel before the renewal date, except where required by applicable law. We encourage users to make use of the free trial period to evaluate the service before committing to a subscription.
If you believe you are eligible for a refund or have questions about this policy, you may contact us at:
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