Version: May 5, 2025 — Previous privacy policy
This Privacy Policy explains how Jenora AI (referred to as “we”, “us”, or “our”) collects, stores, uses, and protects your personal data in connection with your use of our website and mobile application (together referred to as “Jenora AI” or the “Services”). This policy also explains your personal data protection rights, and we are happy to help you exercise them. We value your privacy and do our best to ensure its security.
Jenora AI is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our application, website, and related services. By accessing or using Jenora AI, you acknowledge that you have read and understood this policy and agree to the collection and use of your information in accordance with it.
We collect information that you voluntarily provide to us, as well as certain information automatically when you use our services. The information you provide may include your email address, account details, and responses to questionnaires, including relationship-related inputs such as your preferences, emotional patterns, and personal insights.
In addition, we may automatically collect certain technical and usage data, such as your device type, operating system, interaction patterns within the app, and general usage behaviour. This information helps us understand how users engage with our platform and allows us to improve the overall experience.
We use the information we collect to provide and improve our services. This includes generating your personalised relationship insights, compatibility scores, and emotional analysis based on your responses. We also use your information to personalise your experience, enhance our AI models, maintain and improve the functionality of the app, and communicate with you when necessary.
In some cases, we may use aggregated and anonymised data to better understand user trends and improve our product. This data will not identify you personally.
Jenora AI uses artificial intelligence and machine learning models to analyse the responses you provide through our questionnaires and daily check-ins. This automated processing generates personalised outputs including your Relationship Success Score, personality type, attachment style assessment, compatibility insights, and recommended actions.
The following applies to how your data is processed by our AI systems:
Your questionnaire responses and check-in data are processed automatically by our models to generate scores and insights. These outputs are based entirely on the information you provide to the app.
Aggregated and anonymised data may be used over time to improve the accuracy and relevance of our AI models. This data cannot be used to identify you individually.
The insights, scores, and recommendations generated by Jenora AI are produced through automated analysis and are intended for personal development purposes only. They do not constitute professional psychological, medical, or relationship counselling advice, and should not be relied upon as such.
If you have questions about how your personal data is used in our automated processing systems, or if you wish to request that your data be excluded from model improvement processes, you may contact us using the details provided in Section 12 of this policy.
Jenora AI allows you to connect with a partner to compare insights and better understand your relationship dynamics. When you choose to connect with another user, certain information, such as your results and compatibility insights, may be shared with that partner. This connection will only occur with your explicit consent, and you maintain control over whether to initiate or end the connection at any time. We do not share your personal information with another user without your permission.
We take reasonable administrative, technical, and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. While we strive to use commercially acceptable means to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security, but we continuously work to maintain a high level of protection for your information.
We retain your information only for as long as it is necessary to provide our services, fulfil the purposes outlined in this Privacy Policy, and comply with applicable legal obligations. When your information is no longer required, we will take reasonable steps to delete or anonymise it. You may also request the deletion of your data at any time, subject to any legal requirements that may require us to retain certain information.
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the ability to access the data we hold about you, request corrections to inaccurate information, request deletion of your data, or withdraw your consent for certain types of data processing. This includes the right to request information about how your data is used in automated decision-making processes. If you wish to exercise any of these rights, please contact us using the details provided below and we will respond within a reasonable timeframe.
We may use third-party services to support our operations, such as analytics providers, cloud storage services, and payment processors. These third parties may have access to certain information as necessary to perform their functions, but they are obligated not to disclose or use it for any other purpose. Their use of your information is governed by their respective privacy policies, and we encourage you to review those policies where applicable.
Jenora AI is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have unintentionally collected data from a child without appropriate consent, we will take steps to delete that information promptly. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or the way our AI systems process data. When we make updates, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy, how your data is handled, or how our AI systems process your information, please contact us at:
Your score. Your patterns. Your blueprint.
